T&Cs download.pdf

Glossary of Terms

ComeHike: Hereunder referred to as ‘the Club’.

Participant: Any person being a paid-up member of the Club or a non-member.

Hike Leader/Coordinator: A member of the Club who volunteers to organise or lead hikes or other activities in the name of the Club.

Cancellation Policy

Please note that the Club has the following hikes/events cancellation policy which applies to all hikes/events that require advance payment (such as weekend/multi-day hikes, permits and tickets). To this end:

• the Club is acting as an agent for participants who book for hikes/events; 
• participants are therefore contracting directly with the supplier to facilitate the booking and payment of participants’ deposits to the supplier; 
• if the supplier does not offer a refund, any claim for a refund of a deposit or dispute in this regard is to be made by the participant directly from the supplier; and 
• by booking for Club hikes/events the participant is agreeing hereto.

Therefore:

1. Should a participant cancel a booking, the Club will assist, but not be obliged to find a replacement. The participant is responsible for finding a replacement and recovering any deposit or payment made from that replacement.
   
2. The Club is a non-profit organisation and cannot refund the participant with any deposit/payment should the participant not find a replacement.
3. Should the supplier offer a refund on the booking, the Club will facilitate the participant’s refund, subject to the supplier’s terms, and with no obligation to do so or any liability to the participant for such refund.
4. A participant is only booked on a hike/event when he or she has paid for the entire hike/event – including accommodation, permit fees and tickets (if applicable) – on or before the date specified by the Hike Leader/Coordinator. Failure by the participant to pay timeously, and in full, will result in automatic forfeiture of the booking and the allocation to another participant on the waiting list, if there is one.
5. A participant will not be allowed to participate in a hike/event unless the amount due has been paid in advance and in full.
6. The Hike Leader/Coordinator will provide the substitute participant with a deadline payment date. Point 4 above applies to the substitute.
7. If a participant has paid the full amount and then cancels the booking, the participant will only be entitled to a refund when a substitute is found and has paid in full. It is the cancelling participant’s responsibility to find an able substitute acceptable to the Hike Leader/Coordinator and there is no obligation on the Club or Hike Leader/ Coordinator to find a substitute.
8. The Hike Leader/Coordinator will share names and contact details of the cancelling and substitute participants on the waiting list to each other in order to assist the participants unless any such participant informs the Hike Leader/Coordinator that he/she objects to the sharing of these details.  Such refusal will limit the Hike Leader/Coordinator’s ability to facilitate the substitution.
9. If a replacement is not found, the participant who has cancelled will not be entitled to a refund of all or any part of their deposit or full payment.
10. If a refund is to be made, this will only happen once the hike has taken place and the Hike Leader/Coordinator has done a reconciliation to ensure that the Club is not out of pocket in any way.
11. The Club charges a non-refundable administration fee for weekend/multi-day hikes/events which is independent of the booking fee payable to the supplier.